Industry publication, Property Managers Association Bulletin asked LIVEbe's own Jennifer Rucker:
Question of the Month: What do you do to encourage Lease Renewals at your Community?
Jennifer Rucker
Vice President of Operations, LIVEbe Communities
Renewals reflect the quality of service an organization provides to its customers. At LIVEbe, our goal is to meet and exceed residents’ expectations by creating opportunities to surprise and delight our customers. By hiring associates who are passionate about doing the right thing – providing out-of-the-ordinary customer service and creating a truly connected community – we are able to reduce resident turnover and, as a result, increase the number of resident renewals.
When a resident moves in to one of our communities, they become a community member, not just a resident. We believe in empowering passionate LIVEbe Ambassadors to provide community members with an unparalleled living experience with a specific focus on fostering a strong sense of community. LIVEbe strives to create strong, connected communities that support members’ personal and professional development. We want to encourage community members to live in a way that promotes and supports interconnectivity, sense of belonging and strong, healthy relationships. This is a key factor that drives lease renewals.